1. When will my order arrive?

For main centers, delivery times are estimated at 3-4 working days from the date of dispatch. For outlying areas, we deliver in 5-7 working days from the date of dispatch. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame. To expedite your order please contact us: orders@bottledrop.co.za.

Please note that these delivery times are estimations. For exact times, please contact us on the above details.

2. When do we deliver?

Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify under Shipping & Handling in your Delivery Note / Special Instructions block.

3. Can you deliver after-hours or on weekends?

Our courier service is only available to make deliveries on weekdays from 08h00 to 17h00. If you are only available to receive delivery during the weekend, we can arrange your order to be delivered on a Saturday at an additional fee. Please contact support if you want to arrange delivery for a Saturday.

4. What are payment options?

There are 3 payment options when checking out. You can pay using a Credit Card/Debit Card,  or pay via EFT.

Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code under Order Summary when completing your secure checkout

5. Returns and refunds

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange them or refund you for the relevant amount, provided the original order is returned to our warehouse. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

Whilst we do our utmost to ensure the quality level of the wines that are listed on Bottledrop.co.za, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

6. How can I make a return?

Contact us on orders@bottledrop.co.za and we will organise for your order to be returned to the warehouse. Please note that any returns that are not at the fault of Bottledrop.co.za, will be done at a set fee of R200 before any refunds are done.

7. How can I get a refund?

Contact us on orders@bottledrop.co.za and we will refund your order. The refund will only be processed once the products have been returned to our warehouse and are still in the condition they were received in. Your refund will be done in the same way as your payment method, i.e. if you paid via credit card, we will refund you back onto the card used.

8. Delivery to wrong address?

All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at orders@bottledrop.co.za with the correct delivery address. We will re-deliver your order at a fee of R200.