1.1 Bottle Drop cc (“Bottle Drop/ We/Our or Us”) owns and operates the website, www.bottledrop.co.za (“Website”).

1.2 The Website is  a technology platform that enables users (Users/You/Your or Yourself) to shop for alcohol, mixers and other related products (“Goods”) sold by licensed liquor retailers  (“Partner Retailers”) and delivered by third party delivery agents (“Delivery Agents”) (together, referred to as the “Services”).

1.3 These terms and conditions (“Terms”) govern the Services, and the use of the and Website.

1.4 The Services are made available solely for your personal, non-commercial use.

1.5 The Services are not available for persons under the age of 18.

1.6 Bottle Drop provides a platform for the Services via the website but does not (and is not responsible in respect of the) supply the Goods or function as a Delivery Agent and all Goods and delivery thereof are provided by Partner Retailers and Delivery Agents as independent contractors.

1.7 NOTE: Please read these terms carefully.  Certain of them (indicated in bold) limit Our liability or place liability on You.  If You have any queries, please contact Us by email on info@bottledrop.co.za telephonically on +27 (0)82 828 9673


2.1 Acceptance of Terms

2.1.1.These Terms govern the use of the Website, the purchase of Goods and Services, and any information, text, graphics, photos and other materials uploaded, downloaded or appearing on the  Website (collectively referred to as “Content”).

2.1.2. By using the Website You agree to these Terms (which You are deemed to have read and understood) which are a binding and enforceable agreement between You and Bottle Drop.  If You do not agree to these Terms, do not use the Website.

2.1.3. These Terms expressly supersede prior agreements or arrangements with You. We may immediately terminate these Terms or any Services with respect to You, or generally cease offering or deny access to the Website, at any time for any reason.

2.1.4. We may, in Our sole discretion, amend the Terms from time to time. Amendments will be effective upon Bottle Drop posting such updated Terms on the Website. Your continued access to or use of the Website and the Services after such posting will be deemed to be Your consent to be bound by the Terms, as amended.  It is Your responsibility to familiarise Yourself with these Terms and check them regularly for updates to ensure You understand the amendments or updates to the Terms that apply to Your use of the Services. If You do not agree to the amended or updated Terms, You must stop using the Services and delete Your account on the Website as the case may be.

2.2 Consumer Protection Act-Important Notice

2.2.1. These Terms apply to Users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

2.2.2. Accordingly, Terms which may: limit the risk and liability of Bottle Drop or a third party; create a risk of liability for the User; compel the User to indemnify Bottle Drop or a third party, or serve as an acknowledgment of fact by the User, are indicated in bold text and Your attention is drawn specifically to such terms.  These terms are important and should be read carefully and the User should ensure that he/she fully understands what they mean.

2.2.3. If there is any provision in these Terms that You do not understand, it is Your responsibility to ask Bottle Drop to explain it to You before You accept the Terms or continue using the Website. If you have any queries / concerns regarding these Terms, email info@bottledrop.co.za

2.2.4.Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either You or Bottle Drop in terms of the CPA.

2.3 Privacy

2.3.1. Our collection and use of Your personal information in connection with the, Website and Services is set out in Our Privacy Policy

2.3.2. When you visit the Website or send emails to Us, You consent to receiving communications from Us or any of Our Partner Retailers or business partners electronically in accordance with Our privacy policy.

2.4 Content of the Website

2.4.1.While We make every effort to update the information provided on the Website on a regular basis, We make no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of any information, data and/or Content on the Website from time to time.

2.4.2. Bottle Drop reserves the right at any time to change or discontinue without notice, any aspect or feature of the Website and any Service, information, data and/or Content on the App or the Website.

2.5 Use of the Website and Indemnification

2.5.1.By accessing the Website and using the Services, You warrant and represent to Bottle Drop that You are over 18 years of age and legally entitled to do so and have the requisite capacity to conclude legally binding transactions with Bottle Drop and Partner Retailers.

2.5.2.You further warrant that You will not use the Website, the Service/s, Content or any information made available/sent to You by Bottle Drop pursuant to Your use of the Website for any purpose that is unlawful or prohibited under South African or international law or is in contravention of the Terms.

2.5.3.You hereby indemnify Bottle Drop against any loss, liability, damage or expense of whatever nature which Bottle Drop or any third party (including, without limitation, Partner Retailers) may suffer which is caused by or attributable to, whether directly or indirectly, a breach by You of any of the warranties in this clause.

2.5.4.You understand and agree that Bottle Drop does not review, or purport to review, any submitted Content and it reserves the right to remove any Content from the Website that it deems in its sole discretion to be harmful in any way. Bottle Drop reserves the right to suspend or terminate Your access to all or parts of the Website, without any further notice to You.

2.6 Cookies

2.6.1. When you visit our Website, We may make use of “cookies” to automatically collect information and data about Users. 

2.6.2. “Cookies” are small text files used by websites or other platforms to recognise repeat users, facilitate the user’s on-going access to and use of a website or other platforms and allow the website or other platform to track usage behaviour and compile aggregate data that will allow the website or platform operator to improve the functionality of the website or platform and its content. 

2.6.3. The type of information collected by cookies is not used to personally identify You. 

2.6.4. If You do not want information collected by means of cookies, please disable the use of cookies in Your web browser.  

2.6.5. Cookies may, however, be necessary to provide You with certain features available on the Website.  If You disable cookies You may not be able to use these features, and Your access to the Website will be limited. 

2.7 Security of the Website

2.7.1. We will take all reasonable technical and organisational measures to protect any information transmitted over the Website. 

2.7.2. We do not guarantee the security of any information transmitted online to Us and You accept the risk of providing information on the App or through the Website.

2.8 Copyright and Intellectual Property

2.8.1.Copyright and all intellectual property rights in all Content and any designated dashboard and in Our communications with You, including copyright, trademarks (both names and logos) and registered domain names (altogether , hereinafter referred to as “Intellectual Property”)are owned by Bottle Drop, alternatively Bottle Drop is the lawful user thereof, and is protected by both South African and international intellectual property laws

2.8.2. Bottle Drop and Our licensors retain all rights in and to the Intellectual Property.

2.8.3.Accordingly, any unauthorised use, copying, reproduction, retransmission, distribution, dissemination, sale, publication, broadcast or other circulation or exploitation of such material or any component thereof will constitute an infringement of such Intellectual Property rights; save that You may use the Content or any component thereof for Your own individual non-commercial  purposes for the purposes of purchasing Service/s from Bottle Drop.

2.8.4. The trademarks, names, logos and service marks displayed on the Website whether registered or unregistered (collectively “Trademarks”) are Trademarks owned by Bottle Drop. Nothing contained on the Website should be construed as granting any license or right to use any Trademark.

2.9 External links

2.9.1. External links may be provided in the Website for Your convenience, but they are beyond the control of Bottle Drop and no representation is made as to their content.

2.9.2. Use or reliance on any external links provided is at Your own risk.

2.9.3. These Terms do not apply to those external links and We are not responsible for the practices and/or privacy policies of those external links or the “cookies” that those sites may use.

2.9.4.Notwithstanding the fact that the Website may refer to or provide links to third party sites, Your use of such external links is entirely at Your own risk and We are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from Your use of such external links or Your reliance on any information contained thereon. 

2.10 Further Restrictions

2.10.1. You may not, in respect of the Website or Services: any copyright, Trademark or other proprietary notices from any portion thereof;, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Us;, reverse engineer or disassemble any part thereof except as may be permitted by applicable law; to, mirror or frame any portion of thereof; or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion thereof or unduly burdening or hindering the operation and/or functionality of any aspect thereof; to gain unauthorized access to or impair any aspect thereof or in respect of related systems or networks; or any technology to search and /or gain information therefrom without Bottle Drop prior written consent.

2.10.2. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

2.10.3. You may not in any way display, publish, copy, print, post or otherwise use Website and/or the information contained therein without the express prior written consent of an authorised Bottle Drop representative.

2.10.4. You agree that You will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, You agree that You will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Bottle Drop representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

2.11. Third Party Services and Content.

2.11.1. The Services may be made available or accessed in connection with third party services and content (including advertising) that Bottle Drop does not control. You acknowledge that different terms of use and privacy policies may apply to Your use of such third party services and content.

2.11.2.Bottle Drop does not endorse such third party services and content and in no event shall We be responsible or liable for any products or services of such third party providers.

2.12. Network Access and Devices.

2.12.1.You are responsible for obtaining the data network access necessary to use the Website.

2.12.2. Your mobile network’s data and messaging rates and fees may apply if You access or use the Website from a wireless-enabled device and You shall be responsible for such rates and fees.

2.12.3. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Website and any updates thereto. Bottle Drop does not guarantee that the Website or Services, or any portion thereof, will function on any particular hardware or devices. 

2.12.4. The Website and Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications which We cannot take responsibility for.


3.1 Registration

3.1.1. To purchase Goods and use the Services You must register to use the Website and maintain an active personal user account (“Account”).

3.1.2. You must be at least 18 years of age to obtain an Account. By using the Website You warrant that You are 18 (eighteen) years of age or older and of full legal capacity.

3.1.3. To register as a User, You must provide a unique username and password and provide certain personal information to Us. You will need to use your unique username and password to access the Website in order to purchase Goods

3.1.4.You agree that, once the correct username and password relating to Your Account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, You will be liable for payment for Goods, save where the order is cancelled by You in accordance with these Terms.

3.1.5.When You register and create an Account, You will be required to provide Us with credit and/or debit card and/ or other form of payment information (Payment Information) which We use for payment once You place an order which is accepted. While We ensure the security of the Payment Information provided to Us, please be aware that should a person gain access to Your Username and Password such person may then place an order using Your Payment Information. We cannot be held responsible and You indemnify Us in this regard, should an unauthorised person obtain Your username and Password to use the Services.

3.1.6. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. We accept no liability for any Loss suffered or incurred from the unauthorised use of Your personal information, username or password.

3.1.7. You agree that You will use Your username and password for Your personal use only and will not disclose it to any third party. If You do not use the correct username and password You will not be able to access the Website or use the Services.

3.1.8. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in Your inability to access and use the Services or Our termination of these Terms with You.

3.1.9. Unless otherwise permitted by Us in writing, You may only possess one Account.

3.1.10. On receipt of Your registration of an Account, Bottle Drop, will take such steps, as in its sole discretion it deems necessary, to evaluate Your Registration to verify whether, in completing the registration, You have provided Bottle Drop with complete and accurate information about Yourself and Your Payment Information for payment and You hereby agree to Us performing such verification.

3.1.11.You agree to notify Bottle Drop immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of Your username and password and to take steps to mitigate any resultant loss or harm by contacting Us on orders@bottledrop.co.za or telephonically on +27 (0)82 828 9673

3.1.12. By creating an Account, You agree that We may send You: Push notifications which You agree to when using the Website. You acknowledge that turning off push notifications may impact Your use of the Services. (SMS) messages as part of the normal business operation of Your use of the Services. You may opt-out of receiving text (SMS) messages from Us by following the directions in the SMS You acknowledge that opting out of receiving text (SMS) messages may impact Your use of the Services.

3.2 Purchase from Partner Retailers

3.2.1. Bottle Drop is a software licensing business that provides a technology platform that helps Partner Retailers to grow their sales by finding new customers and facilitating the interaction and the transaction between customers and Partner Retailers by: providing the Partner Retailer with a platform that connects them with Users in a specified area; allowing Users to browse the Partner Retailer’s menu, select products of the Users choice and send the order to the Partner Retailer; providing the Partner Retailer with the opportunity of using a third-party delivery service to fulfil the order, if required; facilitating the payment from the User to the Partner Retailer by means of a payment-gate system that allows a simple one-click debit, credit , cheque card of EFT payment

3.2.2. Bottle Drop is not the seller of the Goods and Bottle Drop does not provide delivery services. Delivery is executed either by the Partner Retailer, or by a third-party delivery service on behalf of the Partner Retailer, managed by Bottle Drop.

3.2.3. The sale and delivery of Goods is therefore solely between You and a Partner Retailer. We are not a party to that sale.

3.2.4. At the time You purchase Goods, Your chosen payment method will be used to make payment to or on behalf of the Partner Retailer and Bottle Drop.

3.3 Sale, Confirmation of orders and conclusion of the transaction

3.3.1. Registered Users may place orders for Goods, which the Partner Retailer may accept or reject. Whether or not the Partner Retailer accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Bottle Drop for the Goods.

3.3.2. You must place Your order by indicating which Goods You wish to add to Your basket before proceeding to check out.

3.3.3.Placing Goods in Your basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the basket if stock is no longer available or the price thereof might change without notice to You. You cannot hold Us or the Partner Retailer liable if such Goods are not available or are not available at the particular price when You complete or attempt to complete the purchase cycle at a later stage.

3.3.4.Once You receive Your order number on the Order-In progress screen this will be Your order confirmation (“Order Confirmation”) and Your offer to purchase the Goods referred to therein will be deemed to be accepted, at the purchase price referred to therein and on these Terms.

3.3.5.The advertising of Goods via the Website merely constitutes an invitation by Bottle Drop for You to make an offer to purchase from the Partner Retailer. Bottle Drop reserves the right not to accept Your order for any reason whatsoever.

3.3.6. Should Bottle Drop and the Partner Retailer accept your order, We will, as soon as is reasonably possible thereafter, send You confirmation, using the contact information You provided in the Registration and we will display on Your device’s screen Our “order in progress“ screen, which will carry the order number as well as all the information required to track Your order. You hereby confirm and agree that the transaction between Yourself and the Partner Retailer will be deemed to have been concluded at the place where and the time when Bottle Drop transmits the Order Confirmation to You.

3.3.7. Prior to delivery of the Goods, You may cancel an order at any time provided You do so before receiving a dispatch or delivery notice. After delivery of the Goods, You may return the Goods only in accordance with the Returns Policy.

3.4 Pricing

3.4.1. You will be charged the prices that are reflected on the Website, subject to availability.

3.4.2. The prices include Value-Added Tax.

3.4.3. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

3.4.4. Prices may vary depending on the area and the Partner Retailer you are ordering from at each specific time.

3.4.5. Prices may change on a daily basis.

3.5 Payment

3.5.1. Once You have completed the registration process, Your Payment information will be stored at Our third-party payment processing provider using a secure tokenization process to implement recurring and one click payments

3.5.2. We are committed to providing secure online payment facilities. All transactions are encrypted & tokenized using appropriate encryption technology

3.5.3.Bottle Drop accepts payment via Visa, MasterCard, and Instant EFT. No cash payment is accepted on delivery.

3.5.4. You may pay for Your in-App purchases by means of: Debit card; Credit card: where payment is made by credit card, We may require additional information in order to authorise and/or verify the validity of payment. In such cases We are entitled to withhold delivery until such time as the additional information is received by Us and authorisation is obtained by Us for the amounts. If We do not receive authorisation Your order for the Goods will be cancelled. Instant EFT: where payment is made via EFT, Bottle Drop holds the right to withhold delivery until such a time that the payment notification has been delivered from Our bank, verifying that payment has come through. When paying via EFT, You agree and acknowledge that delivery time might be slightly delayed, due to Us waiting on the bank notification to confirm payment.

 3.5.5.By submitting Your order, You warrant that you are fully authorised to use Your chosen payment method and that We will not be liable for any incorrect details given by You to Us. You also warrant that You have sufficient available funds to cover all costs incurred as a result of Your purchases on the Website and any costs associated with collecting payments.

3.5.6. Please note that all payments are effected through a third party payment processer, to whom all Your personal details and card details are furnished. By giving us Your banking information, You are consenting to such third party having access thereto and use thereof in order to process the payment.

3.5.7. In the event of a failed payment, Bottle Drop holds the right to withhold delivery until payment has been made via an alternative payment option.

3.6 Delivery

3.6.1. Delivery of the Goods is undertaken by Delivery Agents on behalf of the Partner Retailer.

3.6.2. Best endeavour will be used to deliver the Goods within approximately 24 hours to the address supplied by You in Your Account, however delivery within 24 hours is not guaranteed and You will not have any claim against Us or the Partner Retailer or the Delivery Agent if the delivery is delayed

3.6.3. You may be asked to sign a duplicate copy of the delivery note to confirm receipt of the Goods.

3.6.4. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than Yourself who receives the Goods at the delivery address is presumed to be authorised to accept delivery on Your behalf and You hereby indemnify Us accordingly. Only You or Your duly appointed representative may receive the Goods.

3.6.5.If there is no individual who is 18 years of age or older or cannot provide valid identification showing that he or she is 18 years of age or older, the delivery driver (the “Courier”) will not complete delivery of the Goods. Additionally, if the Courier is unable to contact You at the specified delivery address for 10 or more minutes, all Goods will be removed from the order and returned to the Partner Retailer. Bottle Drop retains the right to charge a delivery fee and a restocking fee in this instance, implemented at Our discretion.

3.6.6. The obligation to deliver Goods to You is fulfilled when the delivery of the Goods is made to the physical address nominated by You for delivery in Your Account. Bottle Drop is not responsible for any loss or unauthorised use of the Goods, after they have been delivered to such address.

3.6.7. A delivery fee and a service fee will be charged for each order You place which will be included in the check-out total.

3.6.8. We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, We cannot, to the extent permitted by law, be liable for any loss or delay caused by them. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge

3.7 Age Restriction

3.7.1.The Goods are not available for purchase by persons under the age of 18.
3.7.2. By purchasing Goods through the Website, You agree that you are 18 years of age or older and that You will be present to accept the delivery of Goods, in particular, without being limited to, alcoholic beverages. You may not authorise third parties to use Your Account.
3.7.3.You agree that You will not be intoxicated when receiving delivery of such Goods.
3.7.4.If You are sending a gift, You agree that the recipient is an individual 18 years of age or older.
3.7.5.All deliveries including alcoholic beverages must be accepted by the registered User, who is capable of proving that he or she is 18 years of age or older and can provide a valid form of government issued identification at the time of delivery. You further agree to provide truthful and valid personal information upon registering on Bottle Drop, thereby validating Your birthdate which renders You 18 years or older.
3.7.6.You may not assign or otherwise transfer Your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and You may only use the Services for lawful purposes.

3.8 Goods and Availability

3.8.1. All Goods displayed on the App are subject to availability and will be delivered only within the Republic of South Africa to designated areas.

3.8.2. All prices shown on the App are quoted in South African Rands and are valid and effective only in the Republic of South Africa.

3.8.3.You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to You. We cannot guarantee the availability of stock. When Goods are no longer available after You have placed an order, We will notify You and You will be entitled to choose between a refund of any amount already paid by You for such Goods or a substitution with different Goods. In case You opt to substitute the unavailable Goods with different Goods, Your Account will be charged/refunded according to the price of the new Goods that have been chosen

3.8.4 .We rely on inventory information supplied by the relevant Partner Retailer and We accordingly bear no liability for any inaccuracies in the information supplied to Us. 

3.8.5. We reserve the right to discontinue or change the specifications of the Goods from time to time without notice. We will inform you as soon as possible 12 hours if any Goods ordered by You are not available.

3.8.6. We regret that no order will be accepted if We identify a material error in the description of any Goods or their prices on the Website.

3.8.7. Packaging may vary from that shown on the Website.

3.9 Limited Liability

3.9.1.Neither Bottle Drop, nor any officer, director, employee, shareholder or agent of Bottle Drop shall be liable to the User or any third-party for any claims relating to the purchase, sale, delivery and/or consumption of the Goods or any consequences which may result thereof.

3.9.2. Please read any Warranty documents that may come with the Goods so that You understand the terms and conditions thereof.

3.10. Errors

3.10.1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the App and Website. However, should there be any errors of whatsoever nature on the Website (which are not due to Our gross negligence), We shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding You for any amount already paid, or otherwise as set out in the Returns Policy. 

3.10.2.We shall not be bound by any incorrect information regarding our Goods displayed on any third party websites.

3.11. Processing Communications

3.11.1.You hereby agree that all orders and any other communications which purport to originate from You and which are sent to Us electronically and which may (as a result of interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the instructions actually sent or given, or may not have been given by You at all, shall be deemed to have been given in the form actually received by Bottle Drop You will be bound by such communication with no liability of whatever nature attaching to Us in regard thereto.

3.11.2.You waive any rights you may have or obtain against Us arising directly or indirectly from any loss or damage of whatsoever nature which You may suffer as a result of the fact that We act on Your orders or communications, or orders or communications that purport to emanate from You and you indemnify Bottle Drop against all and any claims, liabilities, losses, costs, fines, damages and expenses, arising as a result of the fact that We acted on Your instructions/orders or instructions/orders which purport to emanate from You.

3.12.Promotions and Discounted Goods

3.12.1. Promo Codes Drop may from time to time, in sole discretion offer create promotional codes that may be redeemed for credit, or other features or benefits related to the Goods and/or Services and/or a Third Party Provider’s services subject to any additional terms that Bottle Drop establishes on a per promotional code basis (“promo codes”). Promo codes can only be redeemed while they are valid and their expiry dates cannot be extended. More details: are four types of promo codes; a promo code with a fixed amount of a discount, e.g. R100 off (“Fixed promo code“), a promo code with a percentage discount, e.g. 10% off (“Percentage promo code“), a referral promo code (shared with friends/family, offering R50 OFF) and a promo code which allows you to add a product to the basket at no cost to you (“Product Voucher Promo Code”) codes are issued in Bottle Drop’ sole discretion, and We are entitled at any time to correct, cancel or reject a promo code for any reason (including without limitation where a promo code has been distributed in an unauthorised manner). Users do not have a right to promo codes, and promo codes cannot be earned. Promo codes are issued under specific terms and conditions regulating when and how they may be used. Promo codes cannot be exchanged or refunded for cash or credit. Drop is not responsible for any harm due to the loss, unauthorised use or distribution of a promo code. If for any reason a promo code does not reflect on the final amount due from You at check-out, You can contact Us at info@bottledrop.co.za to confirm if the promo code is still valid.  If Bottle Drop confirms that the promo code is still valid and You have already placed Your order, You can choose whether to cancel the order and place it again with the promo code, or You can use the promo code on Your next order within the limitations of the specific promo code terms and conditions. You may be required to submit the original communication containing the promo code, and any other information reasonably requested by Bottle Drop before You are able to use a promo code. As a general rule, and unless specified otherwise on the specific promo codes: Can only be used once. Can only be applied one at a time, per order. a percentage promo code has been used and You wish to cancel any items in the order prior to making payment, the value upon which the promo code has calculated will change, due to Your basket value changing. A promo code must be used before check-out – it cannot be used later on existing orders already placed. he value of the promo code will be set off against the value of Your shopping basket and the balance remaining, if any, will be payable by You. You agree that Promo Codes: must be used for the intended audience and purpose, and in a lawful manner; may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Us; may be disabled by Us at any time for any reason without liability to Us; may only be used pursuant to the specific terms that We establish for such Promo Code or established in these Terms; not valid for cash; and expire prior to Your use. Bottle Drop reserves the right to withhold or deduct credits or other features or benefits obtained through the use of promo codes by You or any other User in the event that We determine or believe that the use or redemption of the promo code was in error, fraudulent, illegal, or in violation of the applicable promo code terms or these Terms.

3.12.2. Discounted Goods From time to time, We may offer certain Goods at discounted prices. These “specials” will be subject to certain conditions (as set out in these Terms and/or the Website), which define the scope of the special. If You buy Goods within the scope of a special, You will pay the discounted price for those Goods (the “Special Price”). However, if You buy Goods in a manner that falls outside of the scope of a special, then You will pay the then current (non-special) selling price on the Website (the “Normal Price”), for each of the Goods that falls outside the scope of the special.

3.12.3. Discounted and promotional Goods (i.e. special items) Discounted and promotional Goods are subject to the following provisions: Dates: Specials are limited to run over the duration of specific dates, subject to the respective campaign details, known as the “special period”. Bottle Drop is not obligated to sell the Goods at the advertised special price on a date that does not fall within the special period. Special pricing is only valid within the special period. Out of stock: Bottle Drop will make every effort to ensure that Goods which are listed and live on the App reflect that which is in stock at the respective Partner Retailer You order from, however, from time to time, Goods go out of stock and Users may place orders before Bottle Drop is able to update the Website listing. In the case of ordering a special item which is out of stock, Bottle Drop is not obligated transfer the special pricing to alternative Goods or Partner Retailer. Bottle Drop will however, make every effort to suggest replacement Goods, which are in a similar price bracket to the Goods which were on special. Availability: Bottle Drop makes every effort to ensure Our Retail Partners have stock of special items. However, some Retail Partners do not stock specific Goods, and as a result, depending on the area the User is ordering from, the User may not be able to purchase specific special items. Bottle Drop is not obligated to deliver special items to Users who cannot purchase the special items from the Website.

3.13. Cooling off rights and Cancellation

3.13.1. This is an electronic agreement for purposes of the Electronic Communications and Transactions Act (“ECTA”). In terms thereof You may cancel an order /purchase, within 5 (Five) days, provided that delivery has not been affected by contacting Our Customer Service Support at info@bottledrope.co.za or  on +27 (0)825 828 9673

3.13.2. If You cancel after delivery has been made, You will be responsible for delivery costs associated with returning the Goods to the Retail Partner and restocking costs.

3.13.3. If You have opened the package or used or consumed the Goods, You shall not be entitled to cancel Your order therefore.

3.13.4.In the event of this Agreement being cancelled in terms of this clause, We will refund any money paid in terms of the Agreement by You within 7 (seven) Working Days from the date of cancellation notice being received and We may require payment from You for the reasonable costs of having the Goods returned to Us and restored to a saleable condition should they already have been delivered.


4.1 Disclaimers

4.1.1.The use of the Website is entirely at Your own risk and You assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the App or Website.

4.1.2. Whilst Bottle Drop takes reasonable measures to ensure that the content of the Website is accurate and complete, Bottle Drop makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the  Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Bottle Drop’s representatives, Bottle Drop shall not be bound thereby.

4.1.3.Bottle Drop disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the App or Website and/or any Content therein unless otherwise provided by law.

4.1.4.Although Goods sold via the Website may, under certain specifically defined circumstances, be under warranty, the Website themselves and all Content and information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

4.1.5. Any views or statements made or expressed on the Website are not necessarily the views of Bottle Drop, its directors, employees and/or agents.

4.1.6.In addition to the disclaimers contained elsewhere in these Terms, Bottle Drop also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of Your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of Bottle Drop, its employees, agents or authorised representatives. Bottle Drop thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

4.1.7. Bottle Drop does not guarantee the suitability and ability of Retail Partners or Delivery Agents.

4.1.8. We do not warrant the availability of the Website at all times, including in cases where there is a connection interruption or the Website is undergoing maintenance or upgrades.

4.1.9. The Website may contain documents created by, and information from third parties.  The third parties are independent parties and do not have any partnership, joint venture or agency relationship with Bottle Drop. 

4.1.10. Information provided by other Users or third parties on the Website may contain links to third party websites that are not owned or controlled by Us.  We are not liable for any loss, damage or other liability arising from Your use of any third party websites or for the content, privacy policies or practices of any third party websites.

4.2 Limitation of Liability

4.2.1. To the maximum extent permitted by law, we will not be liable in any way for any loss, damage or other liability resulting from: Your use of the Website and purchase of the Goods Your inability to use the Website or purchase the Goods; The unauthorised use or disclosure of your personal information by a third party where You have given us permission to share it with them; any breach of security over the Website unless it is due to Our gross negligence; or termination of communications with You.

4.2.2.Without limiting the generality of the aforegoing, Bottle Drop shall not be liable to You or any third party for any loss or damage of whatsoever nature in the event that You request that an order is stopped or cancelled.

4.2.3. Bottle Drop regularly checks the Website for viruses but does not guarantee that the Website is virus-free and does not accept any liability for any virus downloaded from the Website by You.

4.3 Indemnity

4.3.1.You agree to indemnify and hold Bottle Drop its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with, including, any loss, claim or damage which may be suffered by You or a third party for any direct, indirect, incidental, special or consequential loss or damages which might arise from Your use of, or reliance upon: Website; your inability to use the Services; Purchase of the Goods; or unlawful activity on the Website and/or any linked third party Application or Website


5.1 Governing Law and Jurisdiction

5.1.1. These Terms and our relationship and/or any dispute arising from or in connection with these Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

5.1.2. In the event of a dispute or a complaint, You should first refer the matter to Us. A dispute can be lodged with Us via info@bottledrop.co.za

5.1.3. You must please ensure that You receive a reference number for complaint as well as a formal acknowledgment notification.

5.1.4.I n the event of any dispute which remains unresolved, You hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Johannesburg), having jurisdiction, notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

5.1.5. Nothing in this clause or the Terms limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

5.2 Liquor Legislation

5.2.1. It is an offense in terms of South African liquor legislation: For any person below the age of 18 years to purchase, or attempt to purchase, liquor and/or to present false evidence of his/her age in order to access liquor; and/or purchase liquor for or on behalf of any person under the age of 18 years.

5.2.2. Bottle Drop is committed to complying with all applicable liquor legislation, and therefore Bottle Drop stands by the following clauses: We will only enable Users who state that they are 18 years or older onto Website. Users who are not 18 years or older are directed off the Website immediately. Further, Users can only register on Bottle Drop if their birthdate validates that they are 18 years or older. This registration criteria ensures that Bottle Drops’ registered Users are of drinking age, enabling Bottle Drop to send them marketing communication about alcohol. Users registering on the Website are therefore obligated to provide true and accurate personal details regarding their age. Bottle Drop takes no responsibility for Users who have created accounts with fabricated birthdate details. Drop will only delivery alcohol to Users who are 18 years or older. Upon delivery, Bottle Drop may require Users to further confirm that they are 18 years or older by providing a government issued photo identification and the physical credit card used to make the purchase (if requested). If a User refuses to confirm their age / identity upon delivery, Bottle Drop has the right to refuse delivery, and will return the Goods. There will be a delivery charge and restocking fee payable in these circumstances. Furthermore, all promotional communication strictly follows the guidelines as set by the ARA.

5.2.3 .During the operating hours Users are purchasing items from a Partner Retail, and the User’s credit card will be charged by a third party credit card processing provider, on behalf of the Partner Retailer and Bottle Drop.

5.2.4.T he Partner Retailer is not licensed to sell liquor for resale and You may accordingly not purchase liquor from Bottle Drop for the purpose of reselling it. Bottle Drop is entitled to cancel, or not to process, any order for liquor which it suspects will be resold, in addition to any other remedy it may have under these Terms or at law.

5.2.5. Bottle Drop will not sell liquor exceeding a total weight of 150 Litres to any one person in a single day.

5.2.6. By purchasing, or attempting to purchase, liquor through Bottle Drop, You hereby acknowledge and agree to these Terms, and agree to provide Bottle Drop with truthful and accurate information and to comply with the applicable liquor legislation.

5.3 Electronic Communications and Transactions Act

5.3.1. In addition to other details set out in these Terms, in compliance with section ECTA, Your attention is drawn to the following full name and legal status: Bottle Drop (cc, a private company incorporated in accordance with the laws of the Republic of South Africa; Main business: Bottle Drop cc registration number: of registration: Johannesburg; registered physical address: Albury Office Park, Building 4, Magalieszight Avenue, Dunkeld West, Johannesburg  telephone number: +27 (0)82 828 9673 website address: www.bottledrop.co.za address: info@bottledrop.co.za address for receipt of legal service of documents: Albury Office Park, Building 4, Magalieszight Avenue, Dunkeld West, Johannesburg office bearers Richard White & Thomas Hughes The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be requested from info@bottledrop.co.za

5.4 Personal Information

5.4.1.You understand and agree that We are in possession of information that identifies You (Your “Personal Information”) to: Your identity and accuracy and completeness of the information You provide to Us;, administer and service this Agreement; analysis; develop and improve Our Services and the Goods on offer via the Website; Your records; research purposes; identify which of Our, or others’ products might interest You.

5.4.2. You hereby agree that We may use Your Personal Information to: carry out the functions referred to in 5.4.1 above; identify, prevent, detect or tackle fraud, money laundering and other crime; carry out regulatory checks; keep You informed about Our Goods and conduct market research. Unless You opt out. We may also use Your Personal Information to contact You by mail, telephone, email, SMS or other method permitted by Law in relation to offers We may feel might interest You.

5.4.3. We will keep your Personal Information confidential and only give it to others for the above purposes, including: to our Retail Partners, Delivery Agents, payment processors and other third parties, acting for Us, to use for the purpose of operating our business and obtaining payment in terms of these Terms; financial institutions or payment distribution agencies for purposes of payment processing; market research companies for research and product development; You opt out by emailing Us, to third parties who may use it to contact You by email, telephone, mail, SMS or other method permitted by Law in relation to offers they feel might interest You; and in connection with certain business transactions involving Our assets or business.

5.4.4. Your Personal Information may also be used for other purposes for which You give your permission or, in very limited circumstances, when required by any relevant Law.

5.4.5. Your Personal Information is held subject to Our Privacy Policy and the applicable Law, including, when applicable, the Protection of information Act(“POPI”)

5.5 Marketing Option

5.5.1.If You use the Website or Services, We may send you marketing communications and advertisements about Goods, Services, Retail Partners or related products and services We think will interest You.  If You are not using the App but wish to receive Our communications, please sign up for Our newsletter at www.bottledrop.co.za.

5.5.2.You may opt out of receiving communications from Us at any time by unsubscribing from Our mailing list by clicking on the “unsubscribe” link in the communication sent.

5.5.3.You have elected the marketing options set out in the Registration and agree We are entitled to rely on such election.

5.6 Compliance

5.6.1. While We have in the drafting of these Online Terms used Our best endeavours in order to comply with all applicable laws.

5.6.2.To the extent that these Terms may require amendment in order to comply with any particular law, You hereby agree to such amendment which will be set out published on the App or the Website.


6.1 Contact Details and Notices

6.1.1.The contact details contained in Your profile completed by You on the Website will be regarded for all purposes as the legal address where Goods, notices and statements can be delivered to You.

6.1.2.Y our contact details include cellular phone number, physical address, , email address and home telephone numbers.

6.1.3. You may change Your contact details by visiting Your Profile section of the App or by notifying the relevant call centre.

6.1.4.We choose the following address as Our address for legal notices: Albury Office Park, Building 4, Magalieszight Avenue, Dunkeld West, Johannesburg

6.1.5. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent hand will be deemed to have been received on the date of delivery; prepaid registered post, will be deemed to have been received 10 days after the date of posting; telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and email will be deemed to have been on the date indicated in the “Read Receipt” notification. All Email communications between you and Us must make use of the “Read Receipt” function to serve as proof that an email has been received.

6.2 Communications from Bottle Drop to You 

6.2.1.By placing an order for Goods, You agree that Bottle Drop may deliver confirmation and further information to You by Push Notification, telephonically, by e-mail or SMS, using the contact information You provided in Your Account.

6.2.2.You hereby agree that Bottle Drop may before or after delivery send You electronic communications relating to Your order and/or the Service/s offered via the App from time to time, provided that You will be given the opportunity to cancel your subscription to Bottle Drop’s mailing list at any time by providing Bottle Drop with written notification to that effect.

6.3 General

6.3.1.The Terms constitute the sole record of the agreement between you and Bottle Drop in relation to the subject matter hereof.

6.3.2.Any illegal or unenforceable provision of these Terms may be severed and the remaining provisions will continue in force.

6.3.3.No indulgence, leniency, relaxation, waiver or extension of time which We may grant You, in the event of claims and/or disputes arising, will in any way whatsoever prejudice Us or preclude Us from exercising Our rights in terms of these Terms and neither will it constitute a waiver or limitation of any of Our rights.

6.3.4.In the event that You commit any breach of the Terms or in the event that We are required to take any legal action, You agree and undertake to pay Our legal costs as between attorney and own client.

6.3.5.Bottle Drop shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these Terms. 

6.3.6.All provisions of these Terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other.

6.3.7.Should Bottle Drop be prevented from fulfilling any of its obligations to you as a result of any event of force majeure, then those obligations shall be deemed to have been suspended to the extent that and for as long as Bottle Drop is so prevented from fulfilling them and your corresponding obligations shall be suspended to the corresponding extent. In the event that force majeure continues for more than fourteen days after it has fist occurred then Bottle Drop shall be entitled (but not obliged) to terminate all of its rights and obligations in terms of or arising out of these Terms by giving notice to You. An “event of force majeure” shall mean any event or circumstance whatsoever which is not within the reasonable control of including, without limitation, vis major, casus fortuitus, any act of God, strike, theft, riots, explosion, insurrection or other similar disorder, war (whether declared or not) or military operations, the downtime of any external telecommunications line, power failure, international restrictions, any requirement of any international authority, any requirement of any government or other competent local authority, any court order.